Learn insider customer service skills from the hospitality industry
Have you ever wondered how leading five-star hotels are so good at building customer loyalty? Customer service clinic is a brand new one day workshop that will teach you insider training secrets from the 5-star hotel industry.
Develop and import customer service skills directly into any business, taught by ex concierge to VIP’s & Celebrities.
The workshop will be delivered by Ramin Semsar, an authority on Customer Service within the hospitality industry.
Develop and import five-star hospitality standard customer service skills directly into any business.
- Creating WOW moments
- Moments of truth
- Building a loyal raving fanbase
- Making strong first impressions
- Communication hacks
- Non-verbal communication
- Developing and maintaining relationships
- Professional small talk
- How to uphold and maintain a conversation
- Complaint prevention and handling
- How to boost Google reviews
- Creating your customer service manual
- Company and area knowledge
- Welcoming in different languages
- Forbidden service phrases
- How to handle angry clients
Preparing for the event
Arrive Rested and Hydrated