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Learn insider customer service skills from the hospitality industry

Overview

Have you ever wondered how leading five-star hotels are so good at building customer loyalty? Customer service clinic is a brand new one day workshop that will teach you insider training secrets from the 5-star hotel industry.

Develop and import customer service skills directly into any business, taught by ex concierge to VIP’s & Celebrities.

The workshop will be delivered by Ramin Semsar, an authority on Customer Service within the hospitality industry.

Suitable for

Dentists All service businesses Practice principals Facial aestheticians Associates Managers Nurses Business owners Dental practices Aesthetic practices

Develop and import five-star hospitality standard customer service skills directly into any business.

Learning outcomes

  • Creating WOW moments
  • Moments of truth
  • Building a loyal raving fanbase
  • Making strong first impressions
  • Communication hacks
  • Non-verbal communication
  • Developing and maintaining relationships
  • Professional small talk
  • How to uphold and maintain a conversation
  • Complaint prevention and handling
  • How to boost Google reviews
  • Creating your customer service manual
  • Company and area knowledge
  • Welcoming in different languages
  • Forbidden service phrases
  • How to handle angry clients

    Included

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    pastries

    Pastries

    pastries

    Tea & Coffee

    pastries

    Lunch

    pastries

    Highlighter

    pastries

    Pen

    pastries

    CPD Certificate

    Preparing for the event

    Bring Power Bank Charger
    Bring Power Bank Charger

    Bring Power Bank Charger

    Bring Power Bank Charger

    Arrive Rested and Hydrated

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    £399 / person

    June

    19

    Multi-ticket discounts

    Saturday 9:00 am - 6:00 pm

    The May Fair Hotel
    Mayfair
    London
    W1J 8LT

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    Green Park Station 2 min walk

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    Piccadilly Circus Station 11 min walk

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