From Ramin Semsar:

London, England

Dear facial aesthetics practitioner,

You understand as well as I do how important it is to have happy patients who refer you to friends and family. It is the ultimate compliment and vital to the growth of any clinic.

‘It takes 20 years to build a reputation and five minutes to ruin it’

Simply spending huge amounts of money on marketing will not magically grow your business, or increase the FREE referrals your business could receive because you chose to be ‘different’.

But, there are But, there are facial aesthetic clinics:

  • That deliver high-quality treatments
  • Enjoy effortless customer acquisition
  • Have impeccable operating standards

And their Patients?

  • Trust them.
  • Invest in them
  • Rave about them. (Not only on Google Reviews.)
But in private as well:

They tell their friends and family about their experience – encouraging them to see YOU for your incredible service, care and treatment.

These clinics share a few fundamental principles often overlooked by other businesses and, as a consequence, struggle with consistent, predictable and profitable growth.

So, if you are looking to…

Grow your facial aesthetics brand without increasing your marketing spend
Turn your clinic into the most raved-about facial aesthetics business in your location
Leave your competitors so far behind they have no idea how to catch up
Stop relying on expensive cold leads

…with your facial aesthetics clinic

I have great news for you:

We can positively change the trajectory of your business.

Join other clinic owners who have enjoyed the same five-star hospitality training and now deliver

An exceptional customer service

Do you want to effortlessly recreate the successes of the leading businesses in the hospitality industry?

And it’s certainly not the secret you expected, but let me tell you:

Client engagement is the key to running an incredibly successful facial aesthetics business

Facial aesthetics clinical teams are no different to the five-star hotels employees I have trained around the world. Both work in a fiercely competitive market. The winners are those who make clients feel so special they share their experiences on social media.

You will get LOTS OF new business from existing patients without having to ask them

But many facial aesthetic practitioners don’t know where to begin. They are doing a good job but their teams have no roadmap to accelerate growth by changing the patient experience.

Exceptional customer service is not predictable and teams are leaving great feedback to chance.

Most patients believe you are delivering great treatment results. They wouldn’t come to you if they didn’t.

They expect high quality clinical care. But you can accelerate your business and ‘wow’ them using the five-star hotel techniques I have shared with some of the world’s leading hotels.

Did you know?

Studies show that 51% of UK consumers trust recommendations from friends or partnersmore than any other brand advertising..

If you create a culture where everybody is treated like a celebrity, you might find word spreads just as fast.

But how?‘Our clinic is busy, we don’t have the manpower’ – this is no different to the challenges faced by many hotels and I found a way to make it work without it causing strain on your business.

And working in the hospitality industry for more than 15 years, overseeing arrivals of VIPs and celebrities, such as the former President and First Lady, Barack and Michelle Obama, Neymar and Jessie J, has taught me that

How to skyrocket sales by focusing on doing what no one else was willing to do – creating ‘WOW’ customer service moments for clients

‘Phenomenal customer service is a low cost way to grow a happy business’

It’s a simple equation:

Patients = Fewer complaints = Happy team

Have you ever wondered how the leading 5-star hotels around the world are able to get their teams to consistently over-deliver?

Every client, whether it’s in a hotel or at the dentist wants to feel special, yet, most guests end up leaving the location with the feeling of indifference.

Like most businesses in the UK, we either receive what we were expecting or less.

Believe it or not, this is a gift to your clinic, because by doing a little more than the average business, you stand out like a SHINING STAR!

Together, we can change the customer experience in your facial aesthetics world forever.

Who are you & why should I trust you?

smiley face emoji thumb1 My name is Ramin, Lead Hospitality Customer Service trainer at Clinics. I specialise growth for the facial aesthetics industry by utilising the power of word of mouth and referrals only.

I won’t teach you what you already know or have heard.

I bring my experiences, stories and practical training from the five-star hospitality industry into your architectural business.

Born in London, my career started as a receptionist at Hyatt Regency London The Churchill, a five-star luxury hotel.

Within six months, I was promoted to the role of departmental trainer and then further to guest relations, overseeing the arrivals of regular guests, VIPs and celebrities.

My flair for delivering the highest-level guest experiences allowed me to make a natural transition as a trainer.

Quite simply, clients want to feel like stars. There is no business without them.

When Shaz Memon asked me to train the team at Digimax, his company went on to win many customer service awards.

So, he approached me with an offer to train other businesses.

I politely declined.

I had a lot of respect for Shaz, he had achieved so much and was just different in his approach to business.

I declined, because my career was on a high. I was in demand and I loved training…

However, Covid-19 hit the hospitality industry hard and overnight it shut down. I had an uncertain future for the first time in 20 years.

You already know what happened because here I am!

I have seen how businesses sometimes fail to consistently deliver a high-quality client experience, often without the owners knowing. This can be due to inadequate team training and poor buy-in.

After training Shaz’s team for a day, he told me: ‘Ramin, one or two things you delivered to the team today is something I have mentioned to them before.

But they didn’t register the information from me as they did with you. They acted as if they heard it for the first time when you said it and were very impressed.

Why is that?’

I replied, ‘Shaz, that is the beauty in getting an expert with real credentials into your business. They see you every day, they are already used to your voice and your commands.

But it’s different when you hear it from someone with in-depth training.

Sorry, but it’ll always land better than your in-house training.’

I have taken my experience from training nearly one thousand five-star luxury hotels

To help other business sectors focus on: How they can achieve the highest customer satisfaction possible.

When I started applying these secrets, I never thought it would have such an incredible effect on business reputations.

Clients value personal recommendations and ‘unexpected’ exceptional customer service above anything else.

Since starting this venture, I have helped…

Clinics grow their reputation and referral base. So far, I’ve seen huge increases in word-of-mouth recommendations in just a matter of weeks

Imagine what effect an accelerated referral growth could have on your facial aesthetics clinic

Beyond paid marketing, many clinics are built on the foundation of solely relying on word of mouth.

It is the most powerful way to grow a business.

And yet, owners often believe investing in marketing will help them reach their patient acquisition goals.

I can help you power that growth ever further

Many of my facial aesthetic clients see  a huge revenue within the first 12 months

Because the secrets I took from the hospitality industry are exceptionally powerful…

I can give any facial aesthetics practitioner the edge over their competitors

And the best thing about this: You don’t have to rely on outbound marketing, expensive marketing campaigns or investing in trial-and-error marketing.

To achieve fantastic results, I carefully crafted a step-by-step roadmap, interviewed my most successful clients and put together the world’s first…

Customer Service Clinic – 1 DAY Visiting Workshop

Designed to make your facial aesthetics clinic grow sustainably

In this workshop, I let you in on secrets, strategies and frameworks those in the hospitality industry like to keep for themselves. Rarely do they share with anyone outside of their circle.

Only a handful of companies worldwide know how to implement and execute them. And they are the ones that succeed.

I can teach you all you need to know to help you stand out and leave your competitors behind.

Learn how you can use Insider Five-Star Hospitality Training Secrets to your advantage by exceeding patients expectations, consistently and effortlessly every single time!

This is what you’ll discover as part of our 1-Day Visiting Workshop:

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Secret #1

Creating WOW moments

You will leave with AT LEAST 20 ways to WOW your clients and make them feel special in every TOUCHPOINT of their visit

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Secret #2

Building a loyal raving fanbase

Building a fanbase is easy, but adding the words “loyal” and “raving” can elevate a business, We share how our average clients see an increase of 700% word of mouth growth!

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Secret #3

Making strong first impressions

Step-by-step: Make strong first impressions that last. Ramin will talk your team through the process to help them meet and greet clients in a professional way (including different cultural greetings)

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Secret #4

Communication hacks

How to improve non-verbal communications to ensure happy, loyal patients

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Secret #5

Professional small talk

How to have natural and professional conversations

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Secret #6

Developing and maintaining relationships that last for a lifetime

Make patients feel like they won a new friend for life!

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Secret #7

How to uphold and maintain a conversation

What to avoid and how effective communication works

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Secret #8

Boost Google reviews

Increase your 5 Star Google Reviews substantially in a matter of weeks

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Secret #9

Creating customer service SOPs

Why they matter and how they can save you time and mental energy

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Secret #10

Company and area knowledge

How company and area knowledge communicate subtle expertise – and how to use it to your advantage

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Secret #11

Injecting customer service enthusiasm to emails

Don’t leave email writing to chance. I show you how to stand out and provide the relevant templates to support your team

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Secret #12

Moments of truth

Understanding ‘moments of truth’ in a business environment helps you impress patients when it matters most.

But that’s not all…

To help you and your team handle ANY situation or obstacles that may arise, I have added these three BONUSES as part of our One-day Customer Service Visiting Workshop:

BONUS #1:

Welcoming in different languages

(Make Customers from all over the world feel at home)

BONUS #2:

Forbidden service phrases

(Learn the words and expressions you are using that may be ruining your reputation)

BONUS #3:

Full-rights to turn our workshop guide into your own customer service manual that you can brand for your clinic and use to train future hires.

Today’s price for this Workshop is £2500

(Up to 15 delegates from the same organisation. Exclusive of travel and accommodation where applicable) (See booking form for more info)

Imagine what would happen to the success of your clinic if you just took one of the 16 secrets we share with you and get your clients to refer you to more people.

I can help turn your facial aesthetics clinic into the best experience for your patients.

With a wealth of experience in delivering these workshops successfully, the feedback from business owners is they are the most effective way to teach tailored strategies to a team.

And to make sure we improve your current systems and processes, I will address any specific challenges that may be limiting explosive customer service growth.

To tailor the workshop further, I also ask you questions about your team’s current performance in these areas:

Digimax Dental winning Best Customer Service Provider of the Year Europe following Ramin's Course

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Patient welcome greeting

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Making patients feel special

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Building rapport with patients

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Consistent customer service

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Email manner

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Telephone manner

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Doing more than expected

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Asking for Google Reviews consistently

That’s exactly why this Customer Service Clinic is a Visiting Workshop where I will be walking you through the whole process of…

Skyrocketing your referrals…
Becoming the go-to facial aesthetic practitioner for miles
And making your patients rave about you and your practice…

(without you having to ask them)

Training you with the whole team save hours of training and guidance

(Up to 15 delegates from the same organisation. Exclusive of travel and accommodation where applicable) (See booking form for more info)

Do you think that leaving your growth to chance and paid marketing is the key to organic word-of-mouth growth?

How long are you looking to continue down that path?

If you have yet to find that extra 1% way to reach the desired success with your clinic and are still hoping to achieve your “BIG” breakthrough with your marketing campaign…

…you are not alone.

Many business experts focus on increasing marketing spend to grow..

But what happens is that you’re only one out of many clinics in your city competing for the SAME patient.

Like a bidding war, the winning clinic owner is the one who can spend the most money to acquire a client.

That’s fine until the ‘winning’ clinic owner realises how much was spent on marketing throughout the month. There are more ways to raise a clinic’s profile than marketing.

You are working day in and day out to make your clients feel special

Now you need to harness their enthusiasm to share their experience with family and friends.

Take a step back and allow me to show you how it’s done so you can focus on what you do best – delivering high-quality facial aesthetics procedures.

I have trained all types of team members – from the excited to the de-motivated, the introverted to the super-switched-on. My training connects with everyone because that’s what I had to learn in order to become one of the most renowned trainers in the industry.

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Click here to book an In-House Workshop with Ramin Now

Testimonials

Anglea Auluck

“My expectations were definitely exceeded, we got so many practical take home messages, I can’t wait to get back to work on Monday to start implementing them”

Ali Abdelbagi

“Like I said it’s totally unique, I don’t know of any course out there, at least in the UK, that focuses only on customer service. There’s people that try to sell you marketing and things like that, but this is very organic, this is very real, this is how to get people, to make people feel special!”

“My expectations were definitely exceeded, we got so many practical take home messages, I can’t wait to get back to work on Monday to start implementing them”

“Like I said it’s totally unique, I don’t know of any course out there, at least in the UK, that focuses only on customer service. There’s people that try to sell you marketing and things like that, but this is very organic, this is very real, this is how to get people, to make people feel special!”

If you’ve come this far and you’re still reading this…

You must be thinking,

‘Is this really for me and my business?’

Listen, I would hate it if I became just another marketing course with training materials that get dusty on the shelf or saved somewhere on your desktop never to be opened again.

After this workshop, you’ll want to refer back to it every time you’re thinking about improving your customer experience.

So, I want to be crystal clear who this is really for

This is FOR YOU if you run a clinic that offers a wealth of facial aesthetics treatments and procedures

– and you know your patients have high standards and make decisions based on their experience and the finer details.

This is FOR YOU if you run a clinic and you are really looking to excel to become the best in your region…

…and you’re willing to invest in training to make your team understand customer service

This is FOR YOU if your clinic offers a wide range of facial aesthetics treatments and spends A LOT OF money on marketing with little to no returns

This is particularly for you, if you have never had a professional customer service trainer teach your team.

and  you haven’t fully discovered the power of creating raving fans.

You slowly came to realise that the Best Growth Accelerator for your business is building Customer Service Systems that are easy to implement and reliable.)

Over-delivering what clients expect and having them do the marketing FOR YOU is your ultimate goal, right? You may be wondering, how do I over-deliver in a highly competitive market?

I guarantee there are so many small things, which are the BIG things that will make clients go WOW! Your clients will talk about you in private circles, and even go online raving about you to everyone they know.

If one of these scenarios seems at all familiar to you, you’ve come to the right place.

This In-person Customer Service Clinic is the only training of its kind in Dentistry that will take your practice to new heights.

Video Testimonials

FAQ’s

Where will the workshop be held?

Here are some tips to get the best out of a visiting workshop:

A silent open space with a table for your team to rest their workbooks is ideal.

Classroom and banquet setups work well.
Where possible, we recommend taking your team out of their usual place of work to
a nearby conference or hotel facility. The more engaged, relaxed, and focused we
can keep your team members, the better your return on investment.

Please plan for refreshments and a light lunch for your team to make their day as
comfortable as possible.

Your team may not be accustomed to sitting for extended periods; please ensure the seating you provide is comfortable.

For your speaker
A screen 42”+ or projector with HDMI connectivity is required with accessible power points for a laptop charger.

Implentation brings results

Following your workshop, your team will be buzzing with new ideas. Like with most learning experiences, fast forward a week and the memories of the day start to fade.

The most successful practices we have worked with ensure to delegate the creation of customer service processes to their team. You should set a two week internal follow up to discuss which
actions and changes have been implemented.

Customer service standards and wowing patients should be an area that is reviewed quarterly, if not monthly. Exceptional customer service is the lowest cost way to grow your practice!

Do you have a brochure?

Will you visit my practice?

We cover the entire UK and will visit your practice or meeting space.

We also offer a Zoom option.

And if you’ve read until the bottom of this page, you’ve come to realise:

“Phenomenal customer service is the lowest cost way to grow a happy business.“

The potential is endless.

I want to help YOU make that happen.

But I can only do so much for you. You need to be willing to change.

If that’s you, congratulations, you are on the right path. Investing in yourself and your business is the smartest decision you can ever make.

See you on the other side

Ramin

Click here to book an In-House Workshop with Ramin Now

Booking form