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Learn insider customer service skills from the hospitality industry

Overview

Have you ever wondered how leading five-star hotels are so good at building customer loyalty? Customer service clinic is a brand new one day workshop that will teach you insider training secrets from the 5-star hotel industry.

Develop and import customer service skills directly into any business, taught by ex concierge to VIP’s & Celebrities.

The workshop will be delivered by Ramin Semsar, an authority on Customer Service within the hospitality industry.

Note: This is not a receptionist training course, although skills taught will apply to all team members including the reception team. The course is specifically designed for you to import ideas from the hospitality industry, and create your own ‘ways’ of wowing patients.

Develop and import five-star hospitality standard customer service skills directly into any business.

Learning outcomes

  • Creating WOW moments
  • Moments of truth
  • Building a loyal raving fanbase
  • Making strong first impressions
  • Communication hacks
  • Non-verbal communication
  • Developing and maintaining relationships
  • Professional small talk
  • How to uphold and maintain a conversation
  • Complaint prevention and handling
  • How to boost Google reviews
  • Creating your customer service manual
  • Company and area knowledge
  • Welcoming in different languages
  • Forbidden service phrases
  • How to handle angry clients

Included

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pastries

Pastries

pastries

Tea & Coffee

pastries

Lunch

pastries

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pastries

Pen

pastries

CPD Certificate

Preparing for the event

Bring Power Bank Charger
Bring Power Bank Charger

Bring Power Bank Charger

Bring Power Bank Charger

Arrive Rested and Hydrated

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£439 / person

February

5

Multi-ticket discounts

Saturday 9:00 am - 4:30 pm

The May Fair Hotel
Mayfair
London
W1J 8LT

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Green Park Station 2 min walk

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Piccadilly Circus Station 11 min walk

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