Making a lasting positive impression and building brand loyalty requires more than just a smiling face. Customer service skills are not always intuitive, especially if you are welcoming customers who are used to a high level of hospitality. The core of your customer service operations requires habits that accommodate your customers from all walks of life and make their experience as stress-free as possible.
Our hospitality and customer service training dive into how to provide five-star service to everyone who walks through your door. Your team can then takes what you’ve learned back to your practice and change your customer service practices to serve your patients better.
Our training covers essential skills and topics, which include:
What Will I Get Out of These Hospitality Training Sessions?
You will get not only a higher-level way of thinking about customer service as a whole but will also get concrete steps you can take to improve customer service and reduce customer service complaints. Our training focuses on both the reactive aspects of customer service as well as proactive and forward-thinking strategies your team members can use.
How long are Hospitality Customer Service Training Sessions?
Our training sessions are single-day events that make the most of your time while still covering the customer service essentials you need to stay competitive. These training sessions usually run from around 9 a.m. to 5 p.m. with a break for lunch and tea.
Which Staff Should be Trained on Hospitality Customer Service?
Our training courses are designed for managers and employees, who deal with customer service, make customer experience planning or strategy decisions, or who have to train others on customer service at your practice. Since we offer multi-ticket discounts for our workshops, you should bring anyone on your team that interacts with the customer.