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Customer Service Training for Associates

We provide customer service training for associates who work with patients at the start of, during, or even at the end of their visit to your practice. Unlike online customer service training or customer service training videos, our interactive training gives associates a dynamic in-person training experience that improves your business’ image in the eyes of customers.

We include customer service training activities that build associates’ knowledge, confidence, and overall conversation skills, building the ideal customer service training foundation for you and your staff.

You can create a five-star atmosphere at any business with our unique focus that changes the way associates think about customer interactions.

Our customer service training led by a hospitality consultant covers essential customer service scenarios like:

  • Communication breakdowns and how to avoid them
  • Non-verbal communication and communication hacks
  • Professional small-talk and relationship building
  • How to handle and prevent customer service complaints
  • Forbidden phrases in customer service
  • Greeting and welcoming international customers
  • How to assist angry or impatient clients
  • How to make a perfect first impression